Specials

FAQ

Frequently Asked Questions (FAQs)

Below, you will find the most frequently asked questions (FAQs). If your question is not addressed here, you can also contact us.

We encourage our customers to complete the transaction on our website because we are able to offer lower prices here than on our eBay Store. Due to eBay's listing fees, we must cover our costs on our eBay Store transactions. However, purchases through our Online Shoppe show significant savings, which we pass onto our customers. Also, don't forget that all your purchases on our Online Shoppe are protected with PayPal exactly the same as they are on eBay.

 


Shopping

  1. Q: Are the merchandise shipped the same as the pictures on your Online Shoppe?
    A: All pictures on our site are taken from the actual merchandise. You can rest assured that you will receive the products in the pictures. Different monitors may display colors differently, but we make every effort to represent the products accurately and call out any imperfections we are aware of. Therefore, sometimes it is inevitable that the products may appear slightly different in person from what you see in the pictures. If you have any doubts, please contact us and we will be happy to send you additional photos as necessary. NOTE: Some merchandise especially clear glass, crystals, white color things makes it quite difficult to take a picture of, so colors shown may differ slightly.

Payments

  1. Q: What methods of payments do you accept?
    A: We accept the following payment methods:
    1. At checkout, you can complete your order by selecting PayPal which is our preferred payment method. Our PayPal payment address is payments@justforyoubabyantiques.com. OR
    2. You can select Money Order, Cashiers Check, or Personal Check
      IMPORTANT: If you select option #2 above, checks must be cleared before we can ship your order. Orders paid by option #2 must be completed in 10 business days otherwise orders will be cancelled and merchandise will be available for sale.

  2. Q: Is my payment to your website secure?
    A: All payments are done through PayPal. We are a verified seller and it’s 100% secured.

  3. Q: What kind of currency do you accept?
    A: We accept US Dollar only.

Ordering

  1. Q: What is "Make us an offer" option?
    A: If you see the "Make us an offer" option next to the item price on any items we have listed, this means we are willing to make a deal on this item. Click "Make us an offer", complete the form, and we will respond if we accept.

    Please note that we will only respond to reasonable offers and either accept or we may counteroffer. All offers are valid for 24 hours only from the time we accept the offer.

  2. Q: What should I do when I get an error when placing an order?
    A: If you are placing an order and receive any error of any kind while checking out and you cannot continue, please contact us and let us know exactly what you did and what you are doing and we will get back to you in less than 24 hours.

  3. Q: Can I change my order after my order has been placed?
    A: Please notice that once an order has been placed and processed, it is difficult to make modifications and cancellations. If you need to make any alterations to your order, please contact us immediately. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

  4. Q: How do I cancel an order?
    A: Please contact us within 4 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

  5. Q: How can I be certain that my order has been received?
    A: Upon completion of your order, you will receive an automated email with a summary of what you ordered. We will then send you a confirmation email that we’ve received your order specifying the products and quantities ordered, total price, and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active. It is a good idea to check your e-mail SPAM folder if you do not see this email from us since sometimes such messages are tagged incorrectly as SPAM.

  6. Q: What should I do if I don't receive my order confirmation email from you?
    A: Generally, you will receive a confirmation email for your order within 10 minutes, except in case of any technical difficulties. Another reason for you to not receive the confirmation email is if the email address provided to us was incorrect. In such a case, you can amend the email address in your My Account section, and send us an email for notification. It is a good idea to check your e-mail SPAM folder if you do not see this email from us since sometimes such messages are tagged incorrectly as SPAM.

  7. Q: Can I change my order?
    A: We are unable to amend your order, however, it may be possible for us to cancel your order on your behalf as a courtesy prior to dispatch, please contact us for confirmation. Once the item is dispatched, we cannot cancel your order.

  8. Q: How to check the status of my order?
    A: You can check the status of your order by logging into My Account to track your order status. The tracking number will be entered and sent to the email address you provided once shipment has been completed. You can track shipment on the carrier's website or you can track shipment on our website.

    Please note that if you cannot see any records on the site, please check back at a later time and recheck as sometimes shipping companies take a little time to update shipping status. Please rest assured that your order has been shipped and on its way to you.

Shipping

  1. Q: Can I get my order shipped to different address than my billing address?
    A: We strongly recommend and prefer that first time customers send their order to the billing address on file with the credit card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address however, we may send an email for confirmation before we complete shipment. Please pay close attention to this as we require your confirmation so we can proceed in a timely manner.

  2. Q: How long will it take to receive my order and how much will shipping cost?
    A: The time of delivery depends on your location, the item(s) you ordered and the method of shipping chosen at time of checkout. There is a 24-72 hours time period for processing orders once payment has been received and cleared however, this may not always be the case as some items will ship on the same day once your payment has cleared. For more shipping information, please check our Shipping Policy.

 

Returns

  1. Q: What if the item was damaged during shipment?
    A: In the event that your orders are lost or damaged in the shipping process, insurance is auto added for buyer protection to every order to cover insurance for all USPS delivery. For other shipping options, we recommend that you purchase shipping insurance to protect your investment from shipping damage. All shipping options we use offer shipping insurance. We make every effort to pack items in such a way to avoid damage during shipping, but sometimes accidents cannot be avoided. Per our Terms & Conditions Just For You Baby Antiques & Vintage Attic is not responsible for items damaged or lost during shipping.

  2. Q: What should I do if I never receive the parcel?
    A: After you receive the tracking number, you should track your order as frequently as possible to avoid any troubles caused unconsciously in the delivery process. You can contact us us if you have any concerns and we will check it for you. If your order is indeed lost, we will refund if insurance was purchased.

    IMPORTANT: We will not be responsible for parcels lost due to incorrect shipping information provided during checkout.

  3. Q: What is your return policy for items ordered online?
    A: We stand behind all the products we sell, and your satisfaction is our top priority! If you’re not completely satisfied with your purchase, you may return the item back to us in its original packaging, unused, within 7 days of its delivery for a refund or exchange. Please read our Returns Policy for complete details and instructions.

Other

  1. Q: Can I contact you by phone?
    A: Yes, you can reach us by phone at (415) 967-0661 or email us at info@justforyoubabyantiques.com.

  2. Q: Do you offer discounts?
    A: Yes. You can find any available discounts/sales on our Coupons Page and Special Offers.

  3. Q: Do you exchange links?
    A: Yes. We do have a link exchange program with with relevant sites. You can find our link exchange page here.